PROFESSIONAL SUMMARY
Guest relations professional with experience in front-office operations and personalised guest service. Skilled in coordinating reservations, responding to guest enquiries and collaborating with hotel teams to deliver a welcoming experience.
PROFESSIONAL EXPERIENCE
Guest Relations Executive
The Palm Hotel (fictional) · Dubai, UAE
2022 — Present
- Coordinate arrivals and departures, ensuring clear communication with guests.
- Respond to enquiries and work with hotel teams to resolve service requests.
- Maintain accurate guest records and communicate reservation updates.
- Support a welcoming, professional front-desk environment.
Front Office Associate
City House Hotel (fictional) · Dubai, UAE
2020 — 2022
- Assisted guests with check-in, check-out and general hotel information.
- Coordinated with housekeeping to communicate room readiness.
- Prepared daily handover notes and supported reservation enquiries.
COURSES & CERTIFICATIONS
Certificate in Hospitality Operations — Example Institute, 2021
EDUCATION
Diploma in Hospitality Management
Example College · 2020
TECHNICAL SKILLS
Front-office operations
Reservation management
Guest correspondence
Property management systems
Microsoft Office
SOFT SKILLS
Guest communication
Team collaboration
Problem solving
Attention to detail
Time management
LANGUAGES
English — C1
French — B2